SOS Body Balm

You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

For UK orders, we can arrange a return collection where applicable. For international orders, items can be returned at the customer's own cost to our store address.

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

UK & US Orders: Orders are processed and dispatched within 2 business days from our warehouse.

EU Orders: Due to cross-border logistics, shipping to EU countries may take slightly longer, but we always aim to dispatch your order as quickly as possible.

A tracking link will be sent to you as soon as your order is on its way.