Frequently Asked Questions

On this page you will find the most frequently asked questions and their answers. If any of the answers have not answered your question or you have further questions, feel free to contact us at hello@ilapothecary.com and we will respond immediately.

Question ARE ANY CHEMICALS USED IN THE PRODUCTS?
AnswerNo, we do not use any chemicals.

Our products are 100% natural.

Question ARE YOUR PRODUCTS OR ANY OF THE INGREDIENTS IN THE PRODUCTS TESTED ON ANIMALS?
AnswerNo
Question IS PALM OIL OR ARE ANY PALM OIL DERIVATIVES USED IN ANY OF YOUR PRODUCTS?
AnswerNo, all products are free from Palm Oil and Palm Oil derivatives.
Question WHICH PRODUCTS CAN HAVE AN ADVERSE REACTION FOR NUT ALLERGY SUFFERERS?
Answer(These all pertain to Tree nut allergies – which are actually quite rare, but better safe than sorry!)

Smelling of Roses Hand Cream, Feminine Happy Oil, Cleanse Your Aura Hand Wash, Calm Butterfly Soothing Balm, Beardy Balm, Stubble Trouble Face Serum, Warming Anti-Breakout Face Mask, SOS Body Balm, Quiet Start Body Scrub, Mud Shave, Keep Calm Hand and Body Lotion, Soothing Silk Cleanser, Silk Supreme Toner, Reset Vitamin A Serum, Protective Aura Day Cream.

Question WHAT PRODUCTS ARE NOT SUITABLE FOR VEGANS?
AnswerDigital Detox, Express Lip Balm, Calm Butterfly Soothing Balm, SOS Body Balm, Powerful Purifying Face Scrub, Silk Supreme Cleanser & Silk Supreme Toner.