At ilapothecary we want you to enjoy your products as soon as possible, so we aim to ship your orders within 24 hours. We work with trusted courier partners such as DHL, Royal Mail, DPD and interlink to ensure the shipment is in safe hands.
Please note that all deliveries have to be signed for.
Between 1 to 3 working days.
Although we do not guarantee next day delivery, we will try to do our best to fulfill your request.
EUROPE & REST OF THE WORLD
Orders to the rest of Europe are delivered in between 3 to 5 working days.
Orders to all destinations outside of Europe are delivered in between 3 to 9 working days.
Delivery charges can be seen in detail before your check out, since they depend on country and weight. Please note that these charges are exclusive of any customs duties payable in destination countries outside of Europe.
We want you to be happy. So, if a product you purchased online is broken or faulty, we are happy to let you know that you may apply for a replacement or a refund within 15 days of purchase date. In such case we will also cover the delivery costs for your replacement.
In the event that you react to a product, you have the option of exchanging or refunding it.
Unfortunately, we do not replace or refund products that are fine and have no issue.
Regarding in store returns, if a product has an issue, we are happy to exchange it with the same product or a product of the same value at our shop 99KCS.
If you have purchased products through one of our stockists, you will need to visit them directly for a return or exchange.