At ilapothecary we want you to enjoy your products as soon as possible, so we aim to ship your orders within 24 hours. We work with trusted courier partners such as DHL & Royal Mail and interlink to ensure the shipment is in safe hands.
For customers in Taiwan your orders cannot be processed from this site. Please go to www.ilapothecary.com.tw
Please note that all deliveries have to be signed for.
Standard shipping: Between 1 to 3 working days.
Although we do not guarantee next day delivery, we will try to do our best to fulfil your request.
Standard shipping: Between 3 to 9 working days.
Express shipping: Between 3 to 6 working days.
EUROPE & REST OF THE WORLD
Orders to the rest of Europe are delivered in between 3 to 5 working days.
Orders to all destinations outside of Europe are delivered in between 3 to 9 working days.
Check our Covid-19 updates here.
Delivery charges can be seen in detail before your checkout since they depend on country and weight. Please note that these charges are exclusive of any customs duties payable in destination countries outside of Europe.
FREE SHIPPING FOR ALL ORDERS ABOVE £35 IN UK
AND ABOVE £70 IN USA
We want you to be happy. So, in the unlikely event that a product you purchased online is broken or faulty, we are happy to let you know that you may apply for a replacement or a refund within 15 days of the purchase date by emailing us a picture of the product & the delivery box to firstname.lastname@example.org. In such case, we will also cover the delivery costs for your replacement.
In the unlikely event that you experience an allergic reaction to a product, please email us a picture of the affected area, in order for our lab to investigate and proceed to a potential exchange or refund.
If your order is being returned due to a delivery address issue, you may receive the value of the products ordered only.
Unfortunately, we do not replace or refund products that are fine and have no issue.
Regarding in-store returns, if a product has an issue, we are happy to exchange it with the same product or a product of the same value at our shop 99KCS.
If you have purchased products through one of our stockists, you will need to visit them directly for a return or exchange.